Overview
SnapSolve AI ("the app", "we", "us") helps students scan homework and questions to get AI-generated answers and explanations, across subjects like math, physics, chemistry, and more. This policy explains what information the app collects, why, and how it's handled.
By creating an account or using the app, you agree to the practices described here. If you don't agree, please don't use the app.
Information we collect
Account information
To use the app you create an account with an email address and password, or sign in with your Google account. If you use Google Sign-In, we receive the name, email address, and profile photo associated with that account.
Homework photos and scans
When you scan a question, the photo you capture or upload is sent to our server so it can be analyzed and answered, and a copy is stored in your account so you can view your scan history later. Chat messages you send to the AI Chat feature are handled the same way.
Usage and quota data
We keep a record of how many scans you've used each day, tied to your account, so your daily free-scan limit works correctly even if you reinstall the app.
Device and security signals
The app uses Google Play Integrity to confirm requests are coming from a genuine, unmodified copy of the app running on a genuine device. This produces a signed attestation token; it does not identify you personally.
Advertising data
The app is built to show ads through Google AdMob. When ads are active, AdMob may collect an advertising identifier and ad-interaction data to show and measure ads, as described in Google's own privacy policy.
How we use it
- To create and secure your account, and let you sign back in on any device
- To analyze your scans and chat messages and return an answer
- To keep your scan history available to you
- To enforce daily free-scan limits fairly
- To detect abuse, fraud, and requests that don't come from the real app
- To send you account-related emails — verifying your email address and resetting your password
- To show and measure ads, once ads are enabled
Services we rely on
We don't build our own servers for most of this — we rely on established providers, each handling a specific job:
Each of these providers processes data under its own privacy policy in addition to this one.
Subscriptions and payments
SnapSolve AI offers optional Basic and Pro subscription plans, billed monthly or yearly, purchased and processed entirely through Google Play's subscription system. We never see or store your card, bank, or other payment details — Google Play handles all payment processing.
Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. You can view, change, or cancel your subscription at any time from Google Play > Menu > Subscriptions on your device, or from the "Manage" option next to your plan in the app.
Refunds are handled directly by Google Play under its own refund policy; we do not process refunds ourselves. When a subscription is cancelled, refunded, or expires, your account automatically returns to the Free plan at the end of the current billing period (or immediately, in the case of a refund) — no manual action is needed.
To operate subscriptions, we securely verify your purchase with Google Play's servers and store your current plan and its renewal date in your account. This is used only to determine your scan and chat limits and whether ads are shown, and is never shared with third parties beyond Google Play itself.
Storage and retention
Your account details, scan history, and usage data are kept for as long as your account is active, so your history and quota stay consistent across reinstalls and devices. If you delete your account, this data is removed from our systems within a reasonable period, except where we're required to keep it for legal or security reasons.
Health and medicine information
The app's Health Info and Medicine Info modes provide general informational content only. They are not medical advice, diagnosis, or treatment, and are not a substitute for professional care. Always consult a qualified doctor or pharmacist before making health decisions.
Children's use of this app
SnapSolve AI is a homework-help tool and may be used by students, including those under 13, generally under the guidance of a parent, guardian, or teacher. We don't knowingly collect more information from a child than is needed to provide the app's core features described above, and we don't use children's information for targeted advertising.
If you're a parent or guardian and believe your child has provided us with information beyond what's needed to use the app, please contact us using the details below and we'll address it.
Security
Your data is stored using Google Firebase's security infrastructure, with access rules that restrict each account to its own data. Traffic between the app and our servers is encrypted in transit. No system is perfectly secure, but we take reasonable, industry-standard steps to protect your information.
Your choices
- Delete individual scans: remove any single scan from your history at any time from the History tab in the app.
- Delete your account: email us at the address below with your account's email address and we'll delete your profile, scan history, and quota data. See our full account deletion page for details.
- Reset your password: available from the sign-in screen at any time.
- Camera and photo access: controlled from your device's app permission settings; the app will simply be unable to scan without it.
- Advertising identifier: can be reset or limited from your Android device's ad settings.
Changes to this policy
We may update this policy as the app changes — for example, when a new feature starts using a new type of data. We'll update the "Last updated" date above when we do. Continuing to use the app after a change means you accept the updated policy.
Contact us
Questions about this policy or your data? Reach us at fahadulrahmanyasir@gmail.com.